Unified Interface - Aric Levin Digital Transformation Blog

2020 release wave 2, Customer Service, Dataverse, Dynamics 365, Power Apps

Customer Service Workspace (Preview) in 2020 Wave 2 Release Plan

For anyone who has experience with Microsoft Omni channel interface, and has enabled the 2020 Wave 2 Release Plan, there is a new app that appeared with the name Customer Service Workspace (Preview). As noted in the release plan, the multisession app allows customer service agent to multitask on several customer cases simultaneously and seamlessly switch among issues without losing context of the in-progress work.

By Aric Levin August 10, 2020 May 9, 2022

2020 release wave 1, Dataverse, Dynamics 365, Power Apps, Power Automate, Unified Interface (UCI)

Changing record statuses in UCI and 2020 Wave 1 release

When working with model driven apps, we have the ability to navigate through the flow of the record using the Business Process Flow. The BPF is a great way to navigate through the different stages of the record, but what if that is just not enough. What if in order to complete the record I have to go through 10 or maybe more stages.

By Aric Levin May 13, 2020 May 10, 2022

My name is Aric Levin, and I have been a technology evangelist for over 20 years. I am an expert in the areas of Software Development and Architecture, and over the past 13 years, my focus has been on Microsoft Dynamics CRM/365.

I graduated in 2004 with a degree in Computer Science, while working full time in various technology related position. In 2005, while working as Chief Technologist for a Marketing Company, I was introduced to Dynamics CRM (version 3), and soon after started working with Microsoft Dynamics CRM.

In 2007 I started doing consulting work for various companies and government agencies, and changed my focus to working with Microsoft Dynamics CRM.