On August 24, Microsoft release the Microsoft Dynamics 365 Customer Engagement Portals Source Code. The download contains the self-hosted Portals which are available for Dynamics 365 On-Premise. This will allow your to customize the portals per your requirements and deploy then to Dynamics 365 (On-Premise) as well as Dynamics 365 (Online).
Recently I had this question come up, and wanted to discuss the difference between closing an incident (Case) as resolved, or closing an incident as cancelled. There are a few other options, but we will focus on these two.
Sometimes you write applications that contains some logic, that require you to create steps for your plugin based on other entities. For example, if you have an AutoNumber solution, you can create a plugin step for a particular entity every time you create a new AutoNumber record.
