In the last few months I have been working on upgrading the customer´s unmanaged environments to managed. The customer had been working with unmanaged environments for about 5 years, and after joining, this has been one of the first things that I determined would be needed for this customer.
Recently somebody asked, why does the KB Article home page view does not have an option to Email a Link to multiple records like a lot of the other entities do, In looking at the Ribbon Xml, we notice that is true and there is no Email a Link split button to display that, so we were looking at the best approach to implement this.
CRM 2013 has a new feature that allows displaying Posts, Notes and Activities within a single control (using the Updated Forms). We can easily add this new control to the form by clicking on the Notes ribbon icon on the Insert Tab of the Form Customization.
